In today’s technological landscape, many people are losing trust in new technologies and tech leaders. The lack of understanding of how emerging technologies work and the ongoing concern about data privacy and associated psychological harms all contribute to the decline in trust among customers.
The erosion of trust is exacerbated by insufficient transparency and feedback mechanisms that fail to capture and address customers’ concerns related to their well-being. Without disrupting this cycle, this growing mistrust weakens the relationship between tech companies and their customers, ultimately slowing innovation, reducing customer loyalty, and decreasing product value and profit.
Bringing together thought leaders and practitioners in tech, psychology, public policy, and research to discuss the measurable impact of technologies like social platforms and AI on our well-being and strategies to mitigate harms at pace with rapid technological advancements.
Coming November 2024
Inspiring and motivating audiences with techniques and practical steps to regain customer trust and attraction, effective heart-led leadership, professional tech career navigation and socially conscious tech innovation.
Public policy is a critical path to a responsible and thriving social platform industry. Research is a cornerstone to effective public policy. Researchers around the world are identifying the harmful effects of social platforms on social well-being. Sarell seeks to illuminate these findings, and poses a call to action for cross-sector professionals to understand the implications of social platforms on individual and collective well-being to influence current and new tech policies.
In today’s world, people are losing trust in new technologies and tech leaders. This is because they don’t understand how these technologies work, worry about data privacy, and are concerned about potential psychological harms.
This loss of trust is made worse by the lack of transparency and poor feedback systems that don’t address users’ well-being and concerns. If nothing is done, this growing mistrust could harm the relationship between tech companies and their customers, slowing down technological progress and adoption.
Sarell sees paths to solutions that include:
Investing in a paradigm shift where social well-being is a primary success metric
© SARELL 2024
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